What is excluded from ELM On Demand services?

The correct choice identifies what is excluded from ELM On Demand services as internet access. ELM On Demand is designed to offer various services, including training modules, cloud-based storage solutions, and real-time support for users to help manage their utility-related tasks. However, it does not provide internet access, which is a fundamental service that users typically need to utilize other online tools and resources.

Internet access is often considered a prerequisite for engaging with any online service, making it something that ELM On Demand cannot offer, as it assumes users already have their own connection to the internet. The service focuses instead on enhancing user experience and efficiency through the specific tools it provides, rather than ensuring the user has the necessary network capabilities to access those tools.