What is one of the responsibilities of the Field Service/Field Collections Unit?

One of the responsibilities of the Field Service/Field Collections Unit is to collect payment on overdue bills. This function plays a crucial role in ensuring that the utility company maintains its cash flow and can continue to provide services to all customers. Field Collections Units often engage with customers who have overdue accounts, potentially visiting them in person to discuss payment options, set up payment plans, or collect payments directly. This hands-on approach is essential for resolving outstanding debts and maintaining customer relationships, while also fulfilling the financial obligations of the utility company.

While other options might touch on aspects of customer service and regulatory compliance, they do not typically fall under the primary responsibilities associated with the Field Service/Field Collections Unit. For instance, inspecting wiring for illegal conditions would usually fall under safety or technical inspectors, transferring ownership of energy services is more administrative, and documenting energy theft incidents might involve a different department focused on compliance or investigation rather than collections.