Which feature is not a function of Customer Connect?

Customer Connect is primarily designed to enhance communication and engagement with customers by providing various functionalities geared towards tracking, documenting, and storing relevant customer information. Among these features, tracking programs and services allows representatives to monitor customer interactions and support inquiries effectively. Documenting customer contacts helps ensure that all communications are recorded for future reference, enabling consistent and informed follow-ups. Storing customer data facilitates easy access to important information that can improve service delivery and customer satisfaction.

Implementing pricing changes is typically not a function of Customer Connect; rather, this task usually falls within the purview of the pricing or finance departments. Pricing changes often involve complex analyses and decisions that require more than just customer engagement tools. Therefore, while Customer Connect is valuable for customer relationship management, implementing pricing changes does not align with its core functions.